Moves Journey

Moving is stressful. Let us help make it manageable.

Journey design for the movers process at Comcast inclusive of roadmap recommendaitons and identification of opportunities, gaps, and pain points across all journeys and touchpoints. 

My Role
Journey Design Lead

  • Journey Design
  • Pain Points Analysis
  • Stakeholder Interviews
  • Future Journey Mapping
  • User Scenario Mapping
  • Roadmap Worksheet and Recommendations
  • User Research  

 

pain points journey map
user scenario maps
future journey map