Omnichannel Order Entry
Increased efficiency and simplified order entry for inbound sales phone agents.
Led design for the development of a platform for phone agents to process orders online; replacing older software and increasing efficiency and employee satisfaction.
Art Director, Design Lead
- Employee User Research
- Agent Observation
- UX Design
- Art Direction
- Usability Testing
- Led two Vendor UX Research Round
- Managed to Sr. Level Designers