Omnichannel Order Entry

Increased efficiency and simplified order entry for inbound sales phone agents.

 

Led design for the development of a platform for phone agents to process orders online; replacing older software and increasing efficiency and employee satisfaction.  
 
My Role
Art Director, Design Lead

  • Employee User Research
  • Agent Observation
  • Prototying
  • UX Design
  • Art Direction
  • Usability Testing
  • Led two Vendor UX Research Round
  • Managed to Sr. Level Designers