XFINITY My Account

Empowering customers to help themselves.

 
This app helps customers save time by allowing them to troubleshoot their own service issues without calling customer care. It also allows them to pay their bill without calling or going to the website. I led the UX process within the agile workflow.
 
Download from iTunes
 
My Role:  

  • Discovery + input into requirements
  • UX concepting
  • Team-based design interations
  • Helped define user research scripts 
  • Quick iterations based on research
  • Detailed UX requirements for QA+Dev
  • Roadshow/demo within the company
  • Team-building exercises