About me
I am a design leader with over 15 years in the field. My superpower is a combination of product definition, information architecture, and design strategy. I am experienced with Creative Direction and design leadership for native mobile apps, television experiences, and responsive web.
What I do
- Leads high-performing UX design teams to deliver innovative digital experiences
- Innovates new ways to solve customer and business needs
- Delivers excellent presentations around designs, strategic visions and talent management
- Works with senior Product, Design, and Engineering leadership to deliver high quality digital products
- Hires, coaches, and mentors designers from junior to senior-levels
- Translates key goals from vision to to completion
- Collaborates on strategic roadmaps
Who I am
- Strong craft in information visualization, design strategy, and user experience design
- Has an entrepreneurial style with a growth-mindset
- A systems thinker with thoughtful and strategic ideas
- Thrives in ambiguity and capitalizes on opportunities
- Creative, intuitive, transparent and empathetic
- High emotional quotient
Experience
Associate Creative Director, Comcast
I lead a team of designers who design, execute, and scale a new strategy and navigation system for the Xfinity App. The app is a central channel of the Xfinity ecosystem. It provides a way to get the most value out of the services you subscribe. Our designs are easy to use, helpful, and personalized. They allow you to complete vital tasks, discover new ways to interact with existing services, and grow your relationship with Xfinity.
2021-Present
Lead Journey Designer, Comcast
Worked to improve journeys across the Comcast customer lifecycle by identifying gaps and opportunities, uncovered customer and employee pain points, created a UX vision, and developed roadmap recommendations.
2018-2021
Product Manager, Applied AI, Summer of Code, Comcast
Worked in agile development to create a proof of concept for the Xfinity Assistant: a language-based assistant that helps with account management and troubleshooting. Developed use cases, wrote user stories, analyzed customer statements to improve the Natural Language Processing of the assistant.
2018-2021
Art Director, Comcast
Managed two designers and led UX for several apps and websites including the Xfinity My Account app, with over 18 Million downloads. Partnered with UX Research to test key experiences with customers prior to launch. Worked with development and product management to build designs and deploy.
2012-2018
Sr. UX Designer, Huffington Post
Responsible for design for a new streaming application for Huffington Post: HuffPost Live on iPad and web.
2012-2012
Sr. UX Designer, Comcast
Responsible for TV guide user interfaces and streaming apps.
2008-2012
UX Producer, Fastspot
Assisted in the production and design of websites within the Edu space.
2007-2008
UX Designer, Enhanca
UI design and production for websites.
2006-2007
Speaking
Rutgers – Guest Lecturer, Masters of Business, UX Design Intensive
Practical Prototyping
April, 2018
Design & Business: Creativity as an Agent of Change
IA Summit
March, 2012
A UX Love Letter to Engineering
Philadelphia Android Alliance
July, 2011
Philamade Sitenite
Philadelphia Pecha Kucha Night
June, 2011
Education
Maryland Institute College of Art
BFA, Interactive Media
2008
Smith College
Freshman Year
2005