About

What I do

I am a systems thinker who loves to visualize complexity in simple ways. I am experienced with design for native apps, 10ft experiences for Television, and responsive web. My superpower is a combination of content strategy, product definition, and information architecture.

Experience

Associate Creative Director, Comcast

Reimagining Xfinity’s online experience by crafting powerful digital tools to help customers manage their account, get help, and learn how to make the most out of the products they already pay for.

2021-Present

Lead Journey Designer, Comcast

Worked to improve journeys across the Comcast customer lifecycle by identifying gaps and opportunities, uncovered customer and employee pain points, created a UX strategy, and developed roadmap recommendations.

2018-2021

Product Manager, Applied AI, Summer of Code, Comcast

Worked in agile development to create a proof of concept for the Xfinity Assistant: a language-based assistant that helps with account management and troubleshooting. Developed use cases, wrote user stories, analyzed customer statements to improve the Natural Language Processing of the assistant. 

2018-2021

Art Director, Comcast 

Managed two designers and led UX for several apps and websites including the Xfinity My Account app, with over 18 Million downloads. Partnered with UX Research to test key experiences with customers prior to launch. Worked with development and product management to build designs and deploy.

2012-2018

Sr. UX Designer, Huffington Post

Responsible for design for a new streaming application for Huffington Post: HuffPost Live on iPad and mobile web.

2012-2012

Sr. UX Designer, Comcast 

Responsible for TV guide user interfaces and streaming apps.

2008-2012

UX Producer, Fastspot
Assisted in the production and design of websites within the Edu space.

2007-2008

UX Designer, Enhanca
UI design and production for websites.

2006-2007

Speaking

Design & Business: Creativity as an Agent of Change
IA Summit
March, 2012

A UX Love Letter to Engineering
Philadelphia Android Alliance
July, 2011

Philamade Sitenite
Philadelphia Pecha Kucha Night
June, 2011

Education

Maryland Institute College of Art
BFA, Interactive Media

2008

Smith College
Freshman Year  

2005