Hard work and honest communication enable teams to create incredible experiences.
I am a design leader with 12 years industry experience working for fortune 50 companies to drive experience improvements throughout the customer lifecycle.
What I Do
User Experience Design
Journey Design
UX + Product Strategy
Information Architecture
Experience
Lead Journey Designer, Comcast
Working to improve journeys across the Comcast customer lifecycle by identifying gaps and opportunities, uncovering customer and employee pain points, creating a UX strategy, and crafting roadmap recommendations.
2018-Present
Product Manager, Applied AI, Summer of Code, Comcast
Worked in agile development to create a proof of concept for the Xfinity Assistant: a language-based assistant that helps with account management and troubleshooting. Developed use cases, wrote user stories, analyzed customer statements to improve the Natural Language Processing of the assistant.
Art Director, Comcast
Managed two designers and led UX for several apps and websites including the Xfinity My Account app, with over 18 Million downloads. Partnered with UX Research to test key experiences with customers prior to launch. Worked with development and product management to build designs and deploy.
2012-2018
Sr. UX Designer, Huffington Post
Responsible for design for a new streaming application for Huffington Post: HuffPost Live on iPad and mobile web.
2012-2012
Sr. UX Designer, Comcast
Responsible for TV guide user interfaces and streaming apps.
2008-2012
UX Producer, Fastspot
Assisted in the production and design of websites within the Edu space.
2007-2008
UX Designer, Enhanca
UI design and production for websites.
2006-2007
Speaking
Guest Lecturer
Rutgers, Master of Business & Science
“Practical Prototyping”
2016-2018
Design & Business: Creativity as an Agent of Change
IA Summit
March, 2012
A UX Love Letter to Engineering
Philadelphia Android Alliance
July, 2011
Philamade Sitenite
Philadelphia Pecha Kucha Night
June, 2011
Education
Maryland Institute College of Art
BFA, Interactive Media
2008
Smith College
Freshman Year
2005