About

Hard work and honest communication enable teams to create incredible experiences.

I am a design leader with 12 years industry experience working for fortune 50 companies to drive experience improvements throughout the customer lifecycle. I love being part of a team: I am not afraid to roll up my sleeves up and work hard as a contributor, but also enjoy mentoring junior employees in the art and science of design.

Add What You Do

User Experience Design

Journey Design

UX + Product Strategy

Information Architecture

Experience

Lead Journey Designer, Comcast
Working to improve journeys across the Comcast customer lifecycle by identifying gaps and opportunities, uncovering customer and employee pain points, creating a UX strategy, and crafting roadmap recommendations.

2018-Present

Product Manager, Applied AI, Summer of Code, Comcast
Worked in agile development to create a proof of concept for the Xfinity Assistant: a language-based assistant that helps with account management and troubleshooting. Developed use cases, wrote user stories, analyzed customer statements to improve the Natural Language Processing of the assistant.

Art Director, Comcast 
Managed two designers and led UX for several apps and websites including the Xfinity My Account app, with over 18 Million downloads. Partnered with UX Research to test key experiences with customers prior to launch. Worked with development and product management to build designs and deploy.

2012-2018

Sr. UX Designer, Huffington Post
Responsible for design for a new streaming application for Huffington Post: HuffPost Live on iPad and mobile web.

2012-2012

Sr. UX Designer, Comcast 
Responsible for TV guide user interfaces and streaming apps.

2008-2012

UX Producer, Fastspot
Assisted in the production and design of websites within the Edu space.

2007-2008

UX Designer, Enhanca
UI design and production for websites.

2006-2007

Speaking

Guest Lecturer
Rutgers, Master of Business & Science
“Practical Prototyping”
2016-2018

Design & Business: Creativity as an Agent of Change
IA Summit
March, 2012

A UX Love Letter to Engineering
Philadelphia Android Alliance
July, 2011

Philamade Sitenite
Philadelphia Pecha Kucha Night
June, 2011

Education

Maryland Institute College of Art
BFA, Interactive Media
2008

Smith College
Freshman Year  
2005