My work
Xfinity app redesign
Transformed the center of Xfinity’s digital ecosystem into a more intuitive and useful customer experience.
2023
Search for Xfinity
Developing search functionality with AI to unify entertainment and connectivity experiences.
2024
Applied AI
Designing Artificially Intelligent systems, prototypes, and experiences.
2025
Xfinity.com, for customers
Evolved the Xfinity.com website to showcase value and drive sales through personalized upsell moments.
2022
Reimagining the end-to-end experience for customers moving their Xfinity services to a new address.
2019
Agent Sales Experience
A new tool and process which improved the employee experience for Xfinity phone-agents.
2018
These artifacts that illustrate Henken’s ability to design cohesive systems which drive powerful journeys.
2025
Xavier: your personal assistant
Pioneering conversational AI at Comcast: this assistant helps customers self-serve in a new way.
2015
An album of motivation pop with a vinyl sticker, an insert, and a cover: art direction and production.
2023
A technician app to share location and arrival time that demonstrates cross-functional partnership.
2016
Next up: Leadership
